Our Commitment to You:
At Moon & Mushroom Magick, we are committed to providing you with quality products and excellent customer service. We understand that sometimes things don’t go as planned, and we want to ensure you are satisfied with your purchase. This policy outlines your rights and our obligations regarding refunds and returns, in accordance with the Australian Consumer Law (ACL).
Overview:
If a product is damaged or defective, we will choose to refund the cost of the item or replace it.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- Proof of Purchase:
- To process a refund or return, we require proof of purchase, such as a receipt or online order confirmation.
- Return of Goods:
- In some cases, we may require you to return the product to us.
- Exchanges
- We only replace items if they are defective or damaged.
- Change of Mind
- Please choose carefully as we do not offer refunds or exchanges for change of mind.
- Exclusions:
- To be eligible for a return, your item must be unused and in the same condition that you received it.
How to Request a Refund or Return:
- Contact us at sarah@moonandmushroommagick.com with details of your purchase and the reason for your request. Please include a photo of the damaged item along with a copy of your proof of purchase.
- We will assess your request and advise you on the next steps.
- If a return is required, we will provide you with instructions on how to return the product.
Contact Us:
If you have any questions about this policy, please contact us at:
- Moon and Mushroom Magickal Wares
- sarah@moonandmushroommagick.com.au
Important Notes:
- This policy is in addition to your rights under the Australian Consumer Law.
- We reserve the right to amend this policy at any time.
- Please keep your proof of purchase safe.